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RA REQUEST
Before returning a shipment to Sunnytech, obtain a RETURN AUTHORIZATION (RA) number. Request an RA number please call us directly at 1-866-287-9745 ext 227 or Email at RMA@sunnytechusa.com.
Have the following information ready:
* Account Number
* Company Name
* Invoice Number
* Model Number
* Serial Number
* Outline of the problem.
For your convenience, you may fax the information to us using our Return Authorization fax form, at 978-658-6807. For a copy of this form which includes a shipping label please call us at 1-866-287-9745(extension 227).
POLICIES
* DOA/defective products are returned for REPLACEMENT ONLY with the same product/model. Deviations from this policy may result in a 20% Returns Processing Service Charge.
* Defective product must be in original factory carton with all original packing materials
* All miscellaneous materials such as manuals, accessories and cables must be included. If any of these materials are missing, your account will be billed accordingly.
* The Return Authorization number must be on the shipping label, not the carton. PLEASE DO NOT WRITE ON THE CARTON.
* Returns must be shipped freight prepaid. Products received without an RA number, freight collect, not approved for return, or in any way not meeting the above criteria, will be refused.
* Return Authorization numbers are good for fourteen (14) days only. Any products returned after the expiration date will be refused.
* If the product is found to be non-defective, an inspection fee of at least $25, or 15% per unit, will be billed to your account.
* Sunnytech credits based on purchase price or current price, whichever is lowest.
ANY DEVIATION FROM RETURN POLICIES WILL RESULT IN THE PRODUCT BEING RETURNED TO YOU WITH NO CREDIT ISSUED.
SPECIAL RETURNS
Panasonic CE: No returns for credit on video, DVD, portable DVD, LCD, plasma, color television, fax or camcorders. Authorized customer service center for repair only. (800-222-4213)
Philips End-User Return Policy: Philips DVD, DVD/VCR combo and VCR units have a 90-day OTC exchange warranty for defective units. After 90 days through 1 year, an exchange can be made through Philips for a nominal fee.
Samsung: Samsung will only accept product returns due to the inability of Samsung to service the product on a timely basis. RMA’s will be issue only to product that cannot be repaired within 30 days.
Toshiba: No returns for credit for TV, LCD TV, Plasma, DVD, portable DVD, VCR, DVD Recorders, Home Theater in a box, TV/VCR or TV/DVD. Authorized customer service center for repair only. (800-631-3811)
WARRANTIES - In General
Product's warranties are provided by the manufacturer. Sunnytech administers the individual manufacturer warranty, which may include returning defective products to Sunnytech, sending products to a factory authorized repair center, or factory direct returns. Sunnytech must abide by the return policies dictated by our manufacturers.
TECHNICAL SUPPORT - In General
Technical support services are provided FREE by our in-house tech support team Monday through Friday, 9:00am to 5:30pm EST. Our technical engineers benefit from ongoing training and access to the most comprehensive information libraries available.
CONFIGURATION SERVICES
Let Sunnytech custom-build a computer system to your specifications, built upon the quality, reliability and compatibility of such vendors as Intel, Microsoft, AMD and Seagate. We only use products that have a history of dependability. Sunnytech can build your system in 1-3 days and ship it to you 2nd day prepaid within the continental United States. Call your rep. to quickly configure a system or server.
Also available is a one-to-three year on-site service programs and customer technical support programs.
WARRANTY FOR SUNNYTECH CONFIGURED SYSTEMS
Sunnytech's standard policy on systems configured by Sunnytech is a 1-year parts replacement service. Sunnytech will replace defective parts for 1- year with the same item if available, or with a similar item if a direct model replacement is unavailable, at our discretion. However, product's warranties are provided by the manufacturer. Sunnytech administers the individual manufacturer warranty, which may include returning defective products to Sunnytech, sending products to a factory authorized repair center, or factory direct returns. Sunnytech must abide by the return policies dictated by our manufacturers. Product must have been purchased from Sunnytech and configured by Sunnytech. Dealer’s account must be current. This does not cover abuse by dealer or end-user. Vendor must be currently carried by Sunnytech. Sunnytech does not guarantee data integrity and is not responsible for its loss.
Sunnytech reserves the right to modify the above terms and conditions at anytime without notification of our resellers. |
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